Café Operations

78HOS Cafe  – NCEA Level 2 

Course: 78HOS – Café Level 2 (NCEA)
Unit Standards:

• US 14440 (Level 2, 2 credits) – Prepare and present espresso beverages for service
  
   
• US 14436 (Level 2, 3 credits) – Prepare and clear areas for table service
  
   

Course Description

This course focuses on developing the skills and knowledge required to work confidently in a café or hospitality environment. Ākonga will gain hands-on experience in preparing a café space for customers, delivering professional table service, and producing a range of espresso beverages to industry standard.

Through a blend of practical learning, customer-service, and theory sessions, akonga will learn how to maintain workplace hygiene, follow standard operating procedures, communicate with customers, and manage workflow in a hospitality setting.

What Ākonga Will Learn

• How to safely prepare and organise a café service area
  
   
• Professional standards for table setting, clearing, and customer interaction
  
   
• How to operate an espresso machine
  
   
• How to extract espresso, texture milk, and prepare a variety of drinks
  
   
• Workflow, timing, and teamwork in a café environment
  
   
• Basic industry expectations around communication, presentation, and service
  
   
• Hospitality workplace safety and hygiene practices